Question 1

How do I set up my Lumeba?

Accepted Answer

Plug it in with USB-C, connect it to your Wi-Fi from your phone, then pick your scenes on my.lumeba.com. No technical skills needed.

Question 2

Do I need a subscription?

Accepted Answer

No. All the core scenes are included, with no subscription.

Question 3

How long does delivery take?

Accepted Answer

Each order is prepared within 1 to 3 business days. Then allow 2 to 5 business days in France with Colissimo or Mondial Relay pickup points.

Question 4

Do you ship internationally?

Accepted Answer

Yes, with Colissimo to most countries, and to Mondial Relay pickup points in 9 European countries. Shipping costs are shown as soon as you pick your country at checkout.

Question 5

Can I return my Lumeba?

Accepted Answer

Yes. You have 14 days after delivery to change your mind, with no reason needed. Just ask from your account or the Contact page.

Question 6

Is my Lumeba covered by a warranty?

Accepted Answer

Yes, it has the 2-year legal conformity warranty. If anything goes wrong, contact support from your account and we'll get back to you quickly.

Question 7

What Wi-Fi do I need?

Accepted Answer

A 2.4 GHz Wi-Fi network, available on almost every home router.

Frequently asked questions